RECODemand Billing, Cancellation and Refund Policy

Before you read the policy

• The policy below is the general published framework that applies across coaching and advisory programs, subscriptions and usage-based charges.
• Your signed agreement and Order Documents may contain engagement-specific terms — term length, billing schedule, cancellation and refund provisions. Read both documents together.
• Where the Terms and Conditions and this policy conflict, the Terms and Conditions prevail, except for terms relating to cancellation and refunds.
• Advertising and media spend is separate. Advertising budget is paid to the advertising platform, not to RECODemand as a service fee. RECODemand cost and pricing explain how the pieces fit together.

ACCEPTANCE OF THE TERMS: BY ACCESSING OR USING OUR WEBSITES OR USING OUR SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ AND

UNDERSTOOD THE FOLLOWING TERMS INCLUDING THE TERMS OF OUR PRIVACY POLICY, OUR TERMS AND CONDITIONS AND  OUR MASTER SERVICE AGREEMENT (IF APPLICABLE), TOGETHER WHICH CONSTITUTE ONE LEGALLY BINDING AGREEMENT AND THAT YOU AGREE TO BE BOUND BY THEM. YOU ACKNOWLEDGE THAT THESE TERMS CONSTITUTE A BINDING AND ENFORCEABLE LEGAL CONTRACT BETWEEN YOU AND US.

This Billing Policy is incorporated into the RECO DEMAND CORP (“RECO DEMAND”, “us”,”we”, or “Our”)  Terms and Conditions  and Master Service Agreement and as such it sets forth the billing terms and conditions that apply to your access and use of our services (the “Services”) and our website at www.recodemand.com (the “Website”).

In the event that the provisions of the Terms and Conditions and this Billing Policy are in conflict with one another, the provisions of the Terms and Conditions shall prevail save and except any  terms related to cancellation and refund provisions.

1. Scope; Programs Covered

This Billing Policy applies to all paid offerings, including: (a) fixed‑term coaching/advisory programs; (b) Webinar Mastery Club subscriptions; (c) CRM software subscriptions and add‑ons; and (d) usage‑based charges, including SMS/MMS pass‑through carrier fees and surcharges.

2. Fees and Price Changes

2.1 Fees. Fees for the Services you purchase are shown in your Order Documents.

2.2 Price changes. For renewing or month‑to‑month subscriptions we may change prices with at least 30 days’ advance notice. Price changes do not apply during a prepaid, committed term unless permitted in the Order Documents or required due to taxes, regulatory, or carrier fee changes.

3. Free Trials and Intro Offers

3.1 Disclosure. If an offer includes a free trial or introductory price, we will disclose the trial length, renewal price, billing period, and the date of first charge.

3.2 Auto‑convert. Trials automatically convert to the paid plan shown unless you cancel before the trial ends.

3.3 Cancellation during trial. You can cancel any time during the trial via the methods in Section 11. If you cancel during the trial, no further fees are charged and access ends when the trial ends (or immediately, if stated on the offer).

3.4 Reminders. We may send a reminder before a trial converts; you are responsible for cancelling on time if you do not wish to continue.

4. Billing Cycle and Authorization

4.1 When we bill. Unless your Order Documents say otherwise:

• Coaching/advisory programs are billed upfront before service starts.
• Subscriptions (Webinar Mastery Club, CRM, add‑ons) bill on renewal at the start of each billing period.
• The billing date for a subscription is the calendar day of the month on which the first successful charge occurs.

4.2 Authorization. You authorize us (and our payment processor) to store your payment method and to charge it for all amounts due, including renewals, add‑ons, overages, taxes, and pass‑through fees.

4.3 Account updater. You authorize use of card‑updater services to refresh expired/changed card details where available.

5. Payment Methods; Taxes; Currency

5.1 Methods. We accept major credit/debit cards. E‑transfers or PayPal may be accepted upon approval. You must keep your payment method current.

5.2 Taxes. You are responsible for all applicable taxes. Where required, we will collect GST/HST and any applicable provincial sales tax in Canada and applicable U.S. state/local sales taxes. Provide valid exemption certificates before purchase if you claim exemption.

5.3 Currency. Unless stated otherwise in the Order Documents, fees are charged in USD. If we permit payment in another currency, your bank’s exchange rate and fees apply.

6. Usage, Overage, and Pass‑Through Fees

If your plan includes usage limits (e.g., contacts, emails, SMS/MMS, minutes, storage) and you exceed them, we may (a) auto‑upgrade you to the next tier or (b) bill overage fees as shown in your plan/Order Documents. Carrier pass‑through fees and surcharges for SMS/MMS are billed to you.

7. Late Payments; Suspension; Collections

7.1 Late charges. If a charge is declined and remains unpaid 10 days after notice, we may assess a late fee of $45 or the maximum allowed by law and/or interest at 1.5% per month (18% per year) on past‑due amounts.

7.2 Suspension. We may suspend or limit Services for non‑payment. Charges continue to accrue during suspension.

7.3 Collections. If an account remains unpaid for 30 days, we may terminate Services and refer the balance to collections. You are responsible for reasonable collection costs and fees.

8. Data Access After Termination

You are responsible for exporting your data before access ends. Absent a legal hold, we may delete data 30 days after termination or cancellation, as described in the Privacy Policy.

9. Changes, Upgrades, and Downgrades

9.1 Upgrades. Plan upgrades take effect immediately. We may charge a prorated amount for the remainder of the current period; future bills reflect the new rate.

9.2 Downgrades. Downgrades take effect at the next renewal. Downgrading may reduce features, limits, or capacity; resulting impacts are your responsibility.

9.3 Add‑ons. Add‑ons are billed when ordered and then on renewal unless cancelled.

10. Cancellations

10.1 How to cancel. You may cancel a subscription at any time by: (a) using the in‑app cancellation flow (if available); or (b) emailing support@recodemand.com from the account owner’s email with subject “Cancel” and your company name and account ID. We will send a confirmation.

10.2 Effective date. Unless the Order Documents state otherwise, cancellation is effective at the end of the current billing period. You remain responsible for fees through that date.

11. Refunds and Early Termination

11.1 Refunds. All fees are non‑refundable, except where required by law or expressly stated in your Order Documents. Access continues until the end of the paid term.

11.2 Trials. Once a trial converts and the first paid billing period begins, amounts charged are not refundable.

12. Billing Disputes; Chargebacks

12.1 Disputes. You must email support@recodemand.com within 30 days of the charge to dispute an amount and provide sufficient detail for investigation. We will work to resolve disputes promptly.

12.2 Chargebacks. Filing a chargeback may result in immediate suspension. If a chargeback is resolved in our favor, you authorize us to re‑charge the amount plus any processor fees. You remain responsible for all undisputed amounts.

13. Contact; Notices for Billing Matters

Billing questions and cancellation requests: support@recodemand.com
Mailing address: 300 Front St W, Toronto, ON M5V 3G6.

For formal legal notices, use the contact methods described in the Terms and Conditions.

Billing, cancellation and refund questions

Raising a billing issue

If a charge does not look right, or you want to end an engagement, the complaints and resolution process explains what to send and what happens next. For background on how other people evaluate a provider’s billing complaints, see RECODemand complaints. How personal information is handled is covered in the Privacy Policy.

Contact RECODemand